Enterprise Maintenance SLA
Dedicated Technical Expertise Without Payroll Overhead
Managing complex multi-vendor hardware fleets requires dedicated technical manpower. Hyphenet embeds trained, certified hardware and network engineers directly at your facility to oversee daily helpdesk tickets, OS deployments, component replacements, and preventative maintenance.
Managed Service Scope
SLA Backed
| Service Tier | Coverage & SLA | Key Inclusions |
|---|---|---|
| Resident Engineer Program | Full-time on-site engineer (Mon-Sat, 9:30 AM - 6:00 PM) | User desktop/laptop troubleshooting, OS staging, asset tracking, printer config |
| 24/7 Datacenter Standby | 2-hour on-site response window for critical server nodes | Server RAID rebuilds, memory swap, power supply replacements, backup checks |
| Buffer Inventory Management | 10% hot-spare buffer stationed at client office | Instant hot-swap for damaged laptops or screens within 5 minutes |
| Preventative AMC Overhauls | Quarterly hardware audit & ultrasonic cleaning | Thermal paste re-application, cooling fan overhaul, battery health reports |
Zero Manpower Hiring Liability
All engineer payroll, benefits, training, and backup staffing in event of leaves are managed 100% by Hyphenet.
Enterprise Ticketing Integration
Our engineers integrate directly into your Jira Service Desk, ServiceNow, or Freshservice queues.